Our 30-day guarantee
Evaluate Velesn herbal formulations. If you decide they do not meet your requirements, you may return them within 30 days for a full refund of the purchase price.
The promise
Returns are accepted within 30 days of receipt for any reason. Refunds are issued to the original payment method within 3 business days of receiving the return.
30-day returns
No justification required, even if you simply change your mind.
Insured delivery
In the event of damage or loss during transit, we cover the full cost of an immediate replacement or refund.
Secure payment
Payment by cash on delivery or bank transfer: no advance card payment, no risk of stored banking details.
How to claim
- Submitting a request: Send an email to [email protected] with your order number.
- Receiving instructions: We send your return authorization number and return address details within one business day.
- Shipping the package: Hand over the parcel, and your refund is completed as soon as the return inspection is finished.
Detailed terms and conditions are set out in the Returns policy and Delivery terms sections.