Privacy Policy

Who is responsible

Velesn Βοτανικά Προϊόντα Ι.Κ.Ε., Δήμητρος 14, 151 24 Μαρούσι, Ελλάδα. Contact details for data protection matters: [email protected].

Legal framework

The management of personal data is governed by the provisions of the General Data Protection Regulation (GDPR) and the applicable regulatory framework of the jurisdiction: Greece. In the event of any discrepancy between this text and applicable legislation, statutory provisions shall prevail.

What we collect

When placing an order, only the strictly necessary details for processing are collected: full name, destination address, email address, phone number, and selected products. Credit card details are never collected or stored on this website. Meanwhile, technical parameters such as IP address, browser type, and specific pages visited are recorded during browsing through cookies, which are detailed below.

• Contact and shipping details (full name, physical delivery address, email address, phone number).
• Order history, selected payment methods, and purchase details.
• Technical telemetry and device identification data (IP address, browser type, operating system).
• Communication records and logged customer support requests.

Why we use it

• To fulfill and dispatch orders, as well as to process any returns.
• To answer inquiries and provide ongoing updates regarding order progress.
• To protect website operations and analyze general usage patterns.
• To share promotional offers, exclusively subject to prior consent, with the right to unsubscribe included in every email communication.

Cookies and browser data

This website places small data files in your browser. Strictly necessary cookies ensure cart and checkout functionality, remaining mandatory. Analytics cookies allow for aggregate traffic assessment. Marketing cookies are activated only if explicit consent is given via the relevant preference panel. Consent can be revoked at any time via the

Data recipients

Courier companies receive dispatch details. The payment provider receives only the data required to clear the transaction. Hosting and analytics providers process information on our behalf under strict contracts. We do not sell personal data.

The company explicitly commits not to sell or disclose consumer personal data to third parties for commercial purposes, in full alignment with the strict data protection standards of Greek and European legislation.

Retention period

Transaction records are retained for the period specified by tax legislation and are then deleted. Account data is kept until you delete your account. Analytics data is retained for 14 months.

Your rights

In accordance with the General Data Protection Regulation (GDPR, EU Regulation 2016/679) and Greek Law 4624/2019, you retain the right of access, rectification, erasure, restriction of processing, data portability, and objection to the processing of your personal information.

Security

The website does not collect, process, or store credit or debit card details, as the only available payment methods are free cash on delivery and direct bank transfer.

Questions about this policy

Contact us by email at [email protected] or by phone at +30 645 225 351 during Mon-Fri 10:00 - 19:30, Sat 09:15 - 13:00. We respond within one business day.

Merchant

Velesn Βοτανικά Προϊόντα Ι.Κ.Ε.

Registered address

Δήμητρος 14, 151 24 Μαρούσι, Ελλάδα

Email

[email protected]

Phone

+30 645 225 351

Working hours

Mon-Fri 10:00 - 19:30, Sat 09:15 - 13:00

Registration

ΑΦΜ: 919475847